Exmoor Glass Exmoor Glass

About Us Exmoor Glass are dedicated to your total satisfaction. If you have any suggestions or comments please email us at exmoorglassltd@hotmail.com.

Our team of highly skilled glassblowers use the same tools and techniques as their illustrious fore fathers. Each piece we make is freely blown and hand fashioned to produce the finest , most distinctive and original glass. All finished items are hand engraved with our trademark signature, 'Exmoor'.

We are proud to introduce our range of Cranberry Glass made to a traditional recipe. The delicate shade is achieved by adding gold to molten glass, an expensive but powerful agent. When Cranberry Glass was first made in the late 19th century it became very fashionable, adorning the most elegant houses. It's popularity today is unabated. It also provides the perfect gift for the 40th birthday and ruby wedding celebrations.

Whether your preference is for traditional or contemporary, we invite you to share with us the beauty of free-blown, hand-made glass.

We are based in Porlock Weir, Somerset and have a small shop selling our glassware, jewellery and a range of other products including some of the other items on this website.

Our Contact details:

Exmoor Glass

Harbour Studios, Porlock Weir, Somerset, TA24 8PD, UK

Phone:+44 (0) 1643 863 141 - available Monday to Friday 10 am to 5 pm

Email: exmoorglassltd@hotmail.com (click the email button on this page)

The text and phtotgraphs on the website are the exclusive copyright of Exmoor Glass Ltd 2007..

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Switch, Solo and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling Our shipping rates in the UK are based on the weight of your total order and are in line with Royal Mail's First Class Postage rates. The rest of the world has a one off charge of £25.00. However, we guarantee that if the parcel is small and costs substantially less than £25.00 to ship, you will only be charged for shipping costs that your order actually incurs.

Your order will usually be despatched in 10 working days and sooner if possible. We are a tiny company, and all our glassware is usually made to order. During busy periods please allow 14 working days. If your order is likely to take any longer we will contact you and let you know. For overseas, please allow at least 28 days.

Christmas Orders - Orders for Christmas must be received by 10th December to ensure pre-Christmas delivery (UK only)

Delivery Schedule

Your order will be despatched in 14 working days and sooner if possible. However during busy periods please allow 21 working days. For overseas, please allow 28 days. We are a tiny company and sometimes - despite the best will in the world - things can take longer than expected. If in doubt, please give us a call, and we should be able to let you know a delivery time for your order.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Every effort is made to ensure that our products are made to the highest standard and that any data provided to us by our customers is strictly confidential.

Complaints procedure.

Should you be at all unhappy with our service for any reason, do not hesitate to call or email us at exmoorglassltd@hotmail.com and we will ensure that your complaint is given our full and swift attention. Complaints are treated confidentially and are acknowledged within 5 working days. On receipt of your complaint you will be advised approximately how long the issue will take to resolve and will be kept informed throughout the process.

Reaching Us If you need to reach us, please email us on exmoorglassltd@hotmail.com, alternatively, you can call on International +44 (0) 1643 863 141 or write to us at Exmoor Glass, Harbour Studios, Porlock Weir, Somerset, TA24 8PD, UK

Phone:+44 (0) 1643 863 141(Monday to Friday 10 am to 5 pm GMT) Calls are at usual national and international rates.

Email: exmoorglassltd@hotmail.com

Privacy Policy Information collected by us regarding our customers is restricted to the information given by customers at the time of ordering. Information is collected by Exmoor Glass through the ordering process and such information is collected lawfully and in accordance with the Data Protection Act 1988. Queries or concerns regarding privacy matters may be addressed to Suzane Adlington through the above email link. Information collected may be used in the future for marketing purposes by Exmoor Glass - if you do not wish to receive future mailings please email us at the above link and let us know - Thank you.

Exmoor Glass takes the security and privacy of its systems and its cusomters data very seriously. we constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. Exmoor Glass will investigate any such action with view to prosecuting and /or taking civil proceedings to recover damages against those responsible.

Returns Policy We will gladly refund or exchange an item that you are not happy with.

If you feel that an item is defective please let us know within 10 working days of your receipt of the item from us and make arrangements to return it to us. If an item is defective in any way we will pay return postage on it.

If you need to return an item to us for any reason please securely wrap it up, including a copy of your original receipt. Then, send it to our address in the Contact Us section of this site.

We do not take responsibility for returned goods that are lost or damaged in transit and would advise you send items 'insured registered delivery' and keep the receipt.

Every care has been taken to portray and describe items accurately using current web technology, however slight variations may occur - as with all hand made items.

Cancellations

You have the right to cancel your order within 7 working days without giving a reason. In these cases the 7 working days starts from the day after the day that you receive the goods. to cancel your order in this way please email us at info@exmoorglass.co.uk or telephone us on 01643 863141 Monday to Friday 10 am to 5 pm GMT and let us know.

The law requires that the customer is to provide written notice of cancellation within the 7 working days. Goods do not have to be returned within this period for the customer to secure a refund.

These terms are governed by the Law of England. By accessing this website you consent to these terms and to the exculsive jurisdiction of the English Courts in all disputes arising out of such access.

Remittance Terms We accept credit card payment. If shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Switch, Solo and American Express